FAQ


Q1. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 

Q2. What are the payment methods available?
Anak Toys offers various kind of Payment Methods as shown below :-
1. Bank Transfer
Account Name: ANAK TOYS
Name of Bank: MAYBANK
Bank Account Number: 507134555072

 

2. Touch 'n Go eWallet


Note: Your purchased products will not be delivered until we have this confirmation.

 

Q3. How to make payment?

Refer to this page https://anaktoys.com/how-to-make-payment.

Q4. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 

Q5. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q6. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.

  • Please send us message to our customer service at Anak Toys Facebook Messenger in order to inform us about the cancellation order.
  • Orders that are in shipping or shipped will not be cancel.


Q7. What is the product's transaction currency?
All products transaction currency will be done in Malaysian Ringgit.

Q8. How long does the delivery usually takes?

After received payment, we usually will send it to the courier service within 1 working day.

West Malaysia 
- The courier service usually will be sent to you take about 1-3 working days.

 

East Malaysia
- Express Postage (within 1kg): The courier service usually will be sent to you take about 2-7 working days.
- Normal Postage (more than 2kg): The courier service usually will be sent to you take about 7-14 working days.


Q9. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us a message to our customer service at Anak Toys Facebook Messenger for us to clear your doubts.